Unit 901, One Corporate Centre

Monday - Friday
8.00 am - 5:00 pm

(+63) 270015442

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Desktop Support Engineer

Position OverviewPosition Overview

We are seeking a dedicated Desktop Support Engineer to provide technical support and guidance across our organization. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-focused approach. This role is critical in ensuring our team members have reliable and efficient technology resources to perform their duties effectively.

Key Responsibility Areas
Technical Support
  • Provide first-line support for hardware, software, and network issues.
  • Troubleshoot and resolve desktop and laptop issues for Windows and macOS platforms.
  • Assist with mobile device setup and support (iOS and Android).
System Maintenance
  • Install, configure, and update operating systems and software applications.
  • Perform regular system checks and maintenance tasks.
  • Manage user accounts and permissions through Active Directory.
Hardware Management
  • Set up and deploy new workstations, laptops, printers, and peripherals.
  • Coordinate repairs and replacements for faulty equipment.
  • Maintain an inventory of IT assets and ensure accurate records.
Network Support
  • Assist with basic network troubleshooting (LAN/WAN, Wi-Fi).
  • Support VPN connectivity for remote users.
Documentation and Reporting
  • Document support activities and resolutions in the ticketing system.
  • Create and update technical support guides and FAQs.
  • Provide reports on common issues and suggest improvements.
Customer Service
  • Respond promptly to service requests and incidents.
  • Communicate effectively with users to understand and resolve issues.
  • Educate users on best practices and preventive measures.
Qualifications
Education and Experience
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • Minimum of 2 years’ experience in desktop support or a similar role.
Technical Skills
  • Proficiency in Windows and macOS environments.
  • Familiarity with Microsoft Office Suite and common business applications.
  • Experience with Active Directory, SCCM, or equivalent systems.
  • Understanding of basic networking concepts and troubleshooting.
  • Knowledge of remote support tools and techniques.
Certifications (preferred but not required)
  • CompTIA A+, Network+, or equivalent certifications.
  • Microsoft Certified Professional (MCP).
Skills and Abilities
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and within a team.
  • Customer-oriented attitude with a focus on delivering high-quality service.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
Working Conditions
  • Ability to lift and move equipment up to 50 lbs.
  • May require occasional evening or weekend work for upgrades or emergencies.
  • Fast-paced environment requiring flexibility and adaptability.
Apply Now 🡢

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